c7bet Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy ("Policy") describes how c7bet collects, processes, stores, and protects personal data relating to users of the c7bet website and associated services, accessible via c7bet.pro (the "Platform"). c7bet operates as an online sports betting and casino gaming platform serving adult players based in Bangladesh. The Platform enables cricket betting, live casino games, slot games, crash games, and related entertainment products.

By creating an account on c7bet or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not register for or use the Platform. This Policy applies to all registered users, visitors, and any person whose data c7bet processes in the course of operating the Platform.

Information We Collect

c7bet collects personal data that you provide directly, data generated through your use of the Platform, and — in limited circumstances — data received from third-party payment and identity verification providers. The categories of personal data we collect include:

• §Registration Data: Full name, date of birth, mobile phone number (bKash, Nagad, or Rocket-registered), and a chosen username. This data is collected at the point of account creation and is required to open a c7bet account.
• §KYC Identity Data: Government-issued ID (such as National Identity Card or passport) and any supporting documents submitted during identity verification. This data is required before withdrawal privileges are activated.
• §Financial Transaction Data: Deposit amounts, withdrawal requests, transaction reference numbers, timestamps, and the mobile money account numbers used for deposits and withdrawals. We do not store full card numbers or mobile banking PINs.
• §Activity Data: Betting history, game session data, wagering patterns, login timestamps, IP addresses, device identifiers, browser type, and operating system. This data is generated automatically as you use the Platform.
• §Communications Data: The content of support messages, complaints, dispute correspondence, and any information you voluntarily provide when contacting c7bet via the support email. Call records (if any) are retained for quality assurance.

How We Use Your Information

c7bet processes your personal data only for the purposes described in this Policy. We do not use your data in ways that are inconsistent with those purposes without obtaining fresh consent. The primary purposes for which we use your data are:

• §Account Management: To create, maintain, and administer your c7bet account, verify your identity during KYC, process deposits and withdrawals, and ensure your account remains secure.
• §Service Delivery: To provide access to the Platform's betting markets, casino games, and live dealer products, and to settle bets accurately and promptly.
• §Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, identity theft, and other prohibited conduct on the Platform.
• §Responsible Gaming Monitoring: To monitor wagering patterns and identify players who may be exhibiting signs of problematic gambling behaviour, enabling c7bet to apply responsible gaming interventions such as deposit limits or self-exclusion.
• §Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance related to your account or any transaction.
• §Promotions and Communications: To send you information about bonuses, promotions, and platform updates by SMS, if you have not opted out of marketing communications. You may opt out at any time by contacting support.

Legal Basis for Processing Your Data

c7bet processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• §Contractual Necessity: Processing your registration data, transaction data, and betting activity data is necessary for c7bet to perform its obligations under the Terms and Conditions — the contract between you and c7bet when you register an account.
• §Legal Obligation: Processing your KYC identity data and financial transaction data for anti-money laundering monitoring is required under applicable law. c7bet cannot waive or limit this processing.
• §Legitimate Interests: Processing activity data and communications data to prevent fraud, detect prohibited conduct, and protect the security of the Platform and other users is in c7bet's legitimate interests as a platform operator.
• §Consent: Processing your data for marketing communications (SMS promotions) is based on your consent, which you gave when registering your account. You may withdraw this consent at any time without affecting other processing activities.

Disclosure of Your Data to Third Parties

c7bet does not sell your personal data to third parties. We do not share your data with any third party for that third party's own marketing purposes. We may share your personal data with third parties only in the following limited circumstances:

• §Payment Providers: We share transaction reference data with bKash, Nagad, Rocket, and Upay solely for the purpose of processing deposits and withdrawals on your behalf. These providers process your data under their own privacy policies and are independently responsible for their data-handling practices.
• §Game Content Providers: Game studios such as Pragmatic Play, Evolution Gaming, and Spribe receive anonymised session data necessary to operate their games within the Platform. They do not receive your full registration or KYC data.
• §Identity Verification Services: Where we use third-party KYC verification providers to confirm a player's identity and age, those providers receive only the minimum data necessary to complete the verification check.
• §Regulatory and Law Enforcement Authorities: c7bet will disclose personal data to competent authorities if required to do so by applicable law, court order, or in connection with the investigation of suspected financial crime or fraud.

Cookies and Tracking Technologies

c7bet uses cookies and similar tracking technologies on the Platform to improve user experience, maintain session state, and analyse platform usage. Cookies are small text files stored on your device by your browser. The following types of cookies are used on the Platform:

• §Essential Cookies: Required for the Platform to function correctly. They maintain your login session, remember your language preference, and enable secure transactions. These cookies cannot be disabled without affecting Platform functionality.
• §Analytical Cookies: Used to collect anonymised data about how users navigate the Platform — pages visited, time spent per session, and error events. This data helps c7bet identify and fix usability issues and improve the overall experience.
• §Functional Cookies: Remember your preferences such as game display settings and notification preferences, so that these do not need to be re-entered each time you visit the Platform.

You may manage or disable non-essential cookies through your device browser settings. Please be aware that disabling certain cookies may affect the performance or functionality of specific Platform features. c7bet does not currently use third-party advertising or retargeting cookies.

Data Security Measures

c7bet takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, hashed storage of passwords (passwords are never stored in plain text), access controls limiting staff access to personal data on a need-to-know basis, regular security reviews and vulnerability assessments of the Platform infrastructure, and transaction monitoring systems to detect and block suspicious activity in real time.

While c7bet implements robust security measures, no internet-based system is entirely immune to risk. In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, c7bet will take prompt action to contain the breach, assess its scope and impact, and notify affected players as required. If you suspect your account has been compromised, contact [email protected] immediately and change your password without delay.

Data Retention Periods

c7bet retains personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

• §Account Data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping obligations and to resolve any potential disputes.
• §KYC Identity Documents: Retained for a minimum of 5 years from the date of submission, in line with applicable financial crime prevention requirements. Documents are stored securely and access is restricted to authorised personnel only.
• §Marketing Preferences: Retained until you withdraw your consent to marketing communications, after which your preferences are updated immediately and no further promotional messages are sent.

Your Data Rights as a c7bet Player

Subject to applicable law, you have the following rights in relation to the personal data c7bet holds about you. To exercise any of these rights, contact [email protected] with your registered mobile number and a description of your request:

Payment Data and Mobile Money Security

All deposits and withdrawals on c7bet are processed through mobile financial services including bKash, Nagad, Rocket, and Upay. c7bet does not store your mobile banking PIN, bKash wallet PIN, or any equivalent access credential. When you initiate a deposit or withdrawal, the transaction is authorised directly within your mobile money application — c7bet receives only a transaction confirmation reference and the amount. Your full mobile account number is stored in encrypted form, associated only with your c7bet account, and is never shared with any third party beyond the payment provider required to process the specific transaction.

c7bet will never ask you to share your bKash, Nagad, or Rocket PIN via any communication channel. If you receive any message claiming to be from c7bet requesting your mobile banking credentials, treat it as fraudulent and report it to [email protected] immediately.

Protection of Minors

The c7bet Platform is strictly for adults aged 21 and above. c7bet does not knowingly collect personal data from individuals under the age of 21. Age verification is performed as part of the KYC process prior to the activation of withdrawal privileges. If c7bet discovers or is notified that an account has been registered by a person under 21, that account will be immediately suspended, all activity voided, and any balance refunded to the registered payment method after investigation. If you believe a minor has registered a c7bet account, please contact [email protected] immediately with relevant details so we can investigate and act promptly.

Updates to This Privacy Policy

c7bet reserves the right to update this Privacy Policy at any time. When material changes are made to this Policy, c7bet will notify registered players via SMS or in-platform notification at least 7 days before the changes take effect. The revised Policy will be posted on this page with an updated effective date. Continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

We encourage you to review this Policy periodically to stay informed about how c7bet protects your personal data. If you have any concerns about a change to this Policy, contact [email protected] before the change takes effect, and we will be happy to clarify the implications for your account.

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the c7bet support team. All privacy queries are handled confidentially and responses are provided within 48 hours during standard operating hours (Bangladesh Standard Time, UTC+6).

Email: [email protected]